Praise From Our Clients
Cory D. Peiffer, P.C., CPA’s, Womelsdorf, PA
“LYNX Computer Technoloiges ROCKS!!
We have used Mike Widel and the LYNX crew for IT services for approximately 10 years. As a small CPA firm, we outsource the majority of our IT support & services. If our computer server, email, internet and desktop PC’s aren’t working, we are dead in the water. They understand this and do everything they can to service us as soon as possible. I trust them 100%. If you listen to their recommendations, you will not be disappointed! They are consistent, reliable, and are ALWAYS courteous. They understand my business and IT needs.
If you need tech support, service monitoring and back up with support services, they are the company for you.”
Reading Crane & Engineering Company | Pollack Research & Design, Inc., Reading, PA
“… Side note, I must admit I was a little nervous with tampering with the backbone of our business commutation network. However, I was very pleased with the ease of the migration today. The support and communication leading up to today and at both offices today switching everyone over not only met but exceeded my expectations. In addition, your instructions for remote users was very detailed and helpful resulting in zero issues. Thanks for all of your help!”
I.B. Dickinson & Sons, Inc., Reading, PA
“Thanks to you and your guys for a seamless install.”
Rau Dog Shows, Ltd., West Reading, PA
“I very much appreciate your attention and concern….perhaps next time when I have somebody tell me that they are ‘not worried about my backup system’ - I’ll have them give you a call!!!!
Please tell all those people that ‘aren’t worried about their backup‘ that I wasn’t either…until now. Now I am going to be a crazy person about backup. Even if [our story] only helps one person, it would ALMOST make it worth our struggle. Notice I said ALMOST.”
[Scenario: A catastrophic hardware failure occurred. After going through the process of disaster recovery, losing 3 days of data and 2 days of sleep, the customer recognized the importance of a Business Continuity plan. A Datto was immediately put into place and an appropriate business continuity plan was embraced.]
Outten Chrysler Dodge Jeep Ram, Hamburg, PA
“I would just like to take a few moments to express our sincere appreciation to the prompt service that LYNX and Mike Widel has given our store over the years. The prompt service that is shown to us as a customer is over the top. The unexpected IT problems that any business faces on a daily or monthly basis could be catastrophic if not responded to in a timely manner. Thanks again for being our #1 company for all our IT needs!”
Lake Wynonah Property Owner’s Association, Auburn, PA
“Thank you for taking care of us at Lake Wynonah. Your service to us and the care you give is appreciated by all. It is the truth… so share it with the world!”
Bulk Chemicals, Inc., Reading, PA
“Your system engineer was absolutely awesome in his support to this very difficult solution. Our success was a direct result of his hard work and dedication!”
AVM Services, Norristown, PA
“We had one of your [techs] on site today to work on [employee's] computer. [His] computer had the CryptoLocker virus. [Tech] went above and beyond getting the computer back to normal. It did take a long time because of [other problems]. He stayed with it and completed the work. I just want to say ‘thanks’.”
Neffsville Veterinary Clinic, Lancaster, PA (as published on the LCCI website)
“We have been using the services of LYNX Computer Technologies since 2009 and we are very happy with them. They are so responsive to our daily needs that you feel as if you have an IT person on staff. They have provided a specific technician to work with us, and he has made it a point to get to know the staff, and our business. In 2015 we changed computer software; a very big task. We prepared for months and LYNX was right there the whole time. The day of the official change it was nice to know that LYNX would be there to guide us with any issues, but because of their diligence the day ran very smoothly. Thank you to everyone at LYNX for your support and kindness.”
PPL Interstate Energy Company, Pottstown, PA
“PPL Interstate Energy Company has been very pleased with LYNX’s services. The assistance that was given to the installation of the PC Servers and the 30+ computers in one single day worked well. I personally had several coworkers, supervisors and managers, both come up to me and say how very pleased they were with LYNXs’ services and how fast they were able to get all the servers and computers in place. We will continue to utilize LYNX’s services for our future needs, support and enhancements to our system. Thank you!”
Reamstown Mutual Insurance Company, Reamstown, PA
“We have been a LYNX Computer Technologies client partner for over 10 years. During that time they have always been on the leading edge of technology and innovative in creating and recommending IT solutions for our business. Their staff has always been thoughtful, courteous and above all knowledgeable. Over 10 years without a major computer problem or failure is a testament to our partnership with them. I would have no hesitation in recommending them and look forward to our continued business relationship.”
Martin Flooring Carpet One, Denver, Lancaster, Harrisburg, Wyomissing, PA
“We made the switch to LYNX Computer Technologies for all of our IT needs a few months ago and haven’t looked back. They are a team of knowledgeable, reliable and hard-working IT professionals who always seem to have the right solution for any of our technology needs or troubles. Whether it’s a large networking or server issue or a small issue with a PC or printer, they’ve got the answers and have consistently provided them in a manner that minimizes downtime and maximizes efficiency for our business.”
Wyomissing Borough Police Department, Wyomissing, PA
“Lynx Computer Technologies once again provided excellent service and response to the Borough of Wyomissing and the police department during off hours to restore computer service. Lynx service professionals first troubleshooted over the telephone before coming on site. Computer services were restored quickly allowing police officers to return to their normal duties, which are dependent on our entire computer system. Thanks for your commitment to service!”
Quality Floors, Inc., New Holland, Pa
“From the beginning you have been a great company to deal with. I appreciated the fact that anytime I had a question as we were starting the search you were always there with a prompt response that I could understand.
[Your installing technicians] were very professional, knowledgeable and great to deal with. They set up the hardware, loaded the software and made sure they were there to answer any questions I had both that day and the next day during a follow up visit. I’m hoping not to have any computer issues in the future, but I’ll definitely feel more comfortable knowing LYNX is only a phone call away.
Thanks for taking the stress out of this whole process!”
Santander Arena, Reading, PA
“Thanks for all the help. It’s always comforting to know LYNX is on our side when it comes to IT issues.”
Lountzis Asset Management, Wyomissing, PA. as printed in their Semi-annual Review publication.
“Long-Term Relationships- Vendors
LYNX Computer Technologies, Inc., a leading regional technology solutions provider, recently installed our third computer network over the past 14 years. Our new network technology enables our firm to provide a broad range of capabilities to service our client base from various geographic regions while also providing business continuity and business interruption services with our data stored and available in several locations around the country. The LYNX team seamlessly installed our new network, workstations and laptops, while also working with our portfolio software vendor Advent whose applications we use for all of our client reporting.
Our relationship with LYNX, a strategic partner, began when our firm was founded in 2000. Their integrity, technical expertise, customer service, reliability and overall excellence have enabled our firm to grow and prosper. We thank them and we look forward to working with them for the next several decades to provide the best technical capabilities for our firm to better serve all of our clients.”
South Heidelberg Township, Sinking Spring, PA
“…I just wanted to send you a quick note about [your technician] who was here yesterday to solve an issue with two of my programs and my capabilities of accessing them on my android phone. This was his first time here at South Heidelberg and in just a short time he understood the issue and had a resolution to the problem I was encountering. I was truly impressed with his knowledge and skills and just wanted to let you know that I am confident that we are working with a really great firm for our IT needs! It is reassuring to know that in addition to your seasoned staff, which has always been great, there are up and coming individuals to step in and take their place should that ever be necessary. Keep up the good work!
I will continue to refer LYNX wherever and whenever I can. (Even if some of the competition has a better looking sales rep!!!!)”
Wertz Orthodontics, Lebanon, PA
“Our office would like to express our gratefulness to all of the engineers at LYNX for helping to make the transition to your company a great experience so far. Everyone has been so helpful, kind and informative which has really impressed us. Being the person in charge of the computers in our office this definitely makes my job easier.”
Keystone Interior Systems, Inc., Reading, PA
“Hey [Sales Rep], just a HUGE shout out to [technician]. What a fine young man he is. He explained each area and completed each task with ease. Exceptional service, delivered with enthusiasm!! Thanks for everything.”
…”Just a quick note to let you know that [technician] had been such a wonderful help to us during this difficult transition. Awesome customer service, caring, quick response, with little notice. I have trusted [technician] with getting us up and running safely and securely ….. and that we are…
Also, I need to exclaim.. Your [Service Coordinator]…what a joy….she has made it happen a time or two, with as little as a 2 hour window.
Customer service at LYNX is the best!!
New Customer, Anonymity Requested, Wyomissing, PA
“I just want to express to you how pleased we are, so far, with the performance of our new server. We’re seeing much improvement, especially from our File Cabinet product – 10x faster access times to documents in some cases! We appreciate your team’s hard work. [Technician], in particular, was fantastic. He was very professional and put in the time and energy to make sure we were getting what we were expecting – and he did it all with very minimal interruption to our staff. It was a pleasure working with him.
Thanks again for your excellent service!”
Schuylkill Community Education Council, Schuylkill Haven, PA
“Just letting you know that everything went great yesterday with the setup of the server in Schuylkill Haven and the install/setup of everything in Mahanoy City. I was a little bit frazzled yesterday with all of the change but we accomplished a lot and your team of guys you sent made it seamless (considering our prior experiences!) and they were pretty much awesome. They accomplished more in 1 day onsite than others have tried to accomplish in 7 months. I am impressed and definitely much less stressed now considering the state of which you found our technology situation in late Jan/Feb. Thanks to you and your team, we are functional again and at an exceptional level (a level I am not used to, but can get used to quickly).”
Berks County Bar Association, Reading, PA
(Email to the Sales Rep) “I want to thank you for taking my phone call early yesterday morning when our server was down. The response and coordination of the LYNX support team was outstanding. I appreciated the phone call to ask the details of what the problem was and the fact that it was solved right away so that we could get back to work as soon as possible. We look forward to working with LYNX in the future for all of our IT needs!”
Law Offices of James P. Wallbillich, LLC
“I just wanted to drop you a note of thanks for all your help, and especially for sticking with me for so long, while we tried to figure out the best thing to do in my new practice. I am pleased to report all is working well, and your technical people have left the premises. It is imperative in a shop my size to have the ability to manage our work and keep on producing without significant down time. LYNX has been a great partner in helping with this, and in accomplishing my goals. While the new equipment has not improved my typing any, I am very grateful for it, for the service, and for all your help. Thanks!”
Willow Run Veterinary Clinic, Willow Street, PA
“LYNX is a new IT vendor for us and we had our server crash Monday morning. Being in the veterinarian industry, this meant we had no access to our software for preparing medication prescriptions, scheduling appointments, etc. A LYNX technician was at the office by 9 am to look at the server. He was able to set up our off-site backup system so we could temporarily be up and running our software until we could get a new server. Without the offsite backup system recommended by LYNX a month earlier, I don’t know what we would have done. LYNX was then able to overnight a new server, get it prepped for us and had it put in by Wednesday of the same week. [Your staff] is an amazing group to work with and our experience has been great! Thank you!”
KMX International, Hamburg, PA
“I just wanted to let you know how AWESOME your employees are !!!
I know we are just one of your many clients…but you and your employees make us feel as though we are the #1 customer.
Since we don’t have our own IT department, we really lean on LYNX for a lot of assistance (probably more than the average customer). And, to your staff’s credit, they always go above and beyond to “take care of us” and fix the problems we have.
Please let everyone in your organization know that myself and the employees at KMX appreciate everyone’s efforts, kindness, professionalism, and dedication to making sure we are 100% satisfied.
Thank You All!!!!”
Systems Design Engineering, Inc., Leesport, PA
“It is slightly past 5 p.m., the new server has been running for most of the day and I have heard no complaints. Please let everyone who assisted to get us back up running again of our gratitude. The LYNX Team is fantastic. I will continue to let every one of my clients know that LYNX out performed my expectations.
In hindsight, we were very lucky in how this all turned out, but it is in no small part due to LYNX’ expertise in the IT world. You know the saying about “your lack of planning does not constitute an emergency on our part”? Well, LYNX never hesitated in your service to us and I felt that we were the most important client of the day. A great feeling.
Thanks so much.”
[Scenario: this was a new customer with an out-of-warranty 5 ½ year old server and using tape for back-up. LYNX installed a new Back-up & Disaster Recovery system but the customer put the recommended new server on the back burner. The server had a catastrophic failure.]
Western Berks Water Authority, Sinking Spring, PA
“Thanks for your help yesterday. I’m so glad you came to our rescue again. This holiday weekend stuff has to stop. [Your technicians] worked great together, LYNX Rocks!
We always need to keep the water flowing,and it’s reassuring to know you have our back.”
Alarm Tech Systems, Leesport, PA
“We are very happy with the new server installation. Your techs were fabulous and addressed every one of our needs. Thank you very much!”
D’Amore Consulting, LLC, Haddonfield, NJ
“Mike Widel’s natural talent and dedication, combined with his many years of experience, makes him one of the best IT consultants that I’ve ever had the pleasure of working with. Because I am so specialized in the services that I provide for my clients, I’m often in a position where I must rely heavily on the support of outside IT Companies. I know that with Mike I can count on someone who will listen with an open mind to my assessment of the issue at hand and who will offer assistance as needed. With Mike I feel like we’re both on the same team and I am always confident that working together we can resolve whatever challenges our clients are facing. I’m proud to call Mike a colleague and a friend!”
Sylvin Technologies, Inc., Denver, PA
“Thanks for all the hard work and the pre-planning ahead of time that you guys put into getting us upgraded and most importantly assuring that we are ready for production on Sunday night. Congratulations on hiring and motivating your talented group of technical gurus. We appreciate their super knowledge but also the fact that they listened to all of us “mere mortals” here at Sylvin with attention and respect.”
AEM Architects, Inc., Reading, PA
“I sincerely appreciate all of your team’s efforts. Thanks again for all your expertise. We are very pleased with our new IT system.”
Rowlands and Pothering CPA’s, Pottsville, PA
“We have used other computer technicians in the past but we have not experienced the professionalism and knowledge that your employees have provided. As an accounting firm, information is our business and having the ability to access secure and timely information is paramount to our and our clients’ success. Your employees understand our needs and have provided excellent support and service. We have followed all of the recommendations that you provided and the transition has been seamless. We would especially like to thank [the technicians] for their help and understanding.”
Wyomissing Optometric Center, Wyomissing and Douglasville, PA
“Thank you for assisting me with my new tablet and adding that Start program. I really do always appreciate your guidance and commitment to me and my practice. I wish you and yours and all at LYNX a very Happy and Healthy holiday season. We look forward to our continued successes in 2014!”
Gregory S. Ghen, Attorney at Law, West Lawn and Pennsburg, PA
“Dear Mr. Mullenberg and all at LYNX,
Once again you have confirmed my conviction that you and your organization are simply the best at computers. I truly enjoy my new Lenovo Carbon Lap top mostly due to you and your staff working with me to understand it and get it set up.
As I believe I related to you in the past, previous computer tech outfits left me standing “alone in the rain” once I purchased the computer. LYNX is ALWAYS there -“shoulder to shoulder” to help!”
The Rose Corporation, Reading, PA
“I gotta tell you… your techs are wonderful. They are all so nice, helpful, funny, quick. We have a few little things to fix, but otherwise, everything seemed to have gone smoothly. You have built a really good team … you must feel really proud of that. Of course I don’t mind [if you post this]. I tell everyone as it is!”
Johnson Land Company, Allentown, PA
“We have had the privilege of dealing with LYNX for the past 18 years. I cannot thank you enough for always being there to offer quick and efficient service. The support of your entire staff is greatly appreciated.
P.S. The scanner works great!!!”
Immanuel UCC, Shillington, PA
“All went very smoothly with the server install! Truly, your guys are very considerate, kind and pleasant to have in our office! They answer all of our questions and are extremely gracious about bringing it down to our technological level – and we are so appreciative of their patience! Honestly – have no complaints – could not have gone better!”
Marshall Rismiller Asssociates, Pottsville, PA
“You just don’t know how comforting it is that when we call LYNX for a service issue we get a kind, knowledgeable, understanding, the patience-of-a-saint person, on the other line. Thank you to [technician] for all his help, along with the other staff.
PS: I did promise that I would not bother him anymore today, even if the entire system shutdown!!! Haha!!
Seriously, thank you!!”
The Heritage of Green Hills, Reading, PA
“[Your technician] has been doing a great job for us and he works very well with the employees. We’re really glad to have him here. He has done a great job helping us understand our phone systems, network, etc.”
Fanelli, Evans and Patel, PC, Pottsville, PA
“…Over the years, we have dealt with literally dozens of various vendors and service providers. I can say without reservation that our relationship with LYNX has been the most valued of our vendor/service provider relationships.
… Everything from how the LYNX team answers their telephones to the way they greet us when they arrive on-site to the patience they show in answering questions and explaining technical matters in layperson’s terms, exemplifies how a business should be run.
…Simply put, we would be lost without the LYNX team. We cannot begin to thank LYNX enough for everything they have done and continue to do for us. Even today, when LYNX services the likes of the Reading Phillies baseball team and the Reading Royals Hockey team, LYNX continues to treat us like we are their one and only customer. For that level of service, loyalty and commitment, we remain eternally grateful.”
Reading Royals Hockey (ECHL), Reading, PA
“I wanted to let you know that our first 2 visits by LYNX have been great experiences! [Technician] has been awesome. He knocked out our on-site issues with such ease & professionalism while [another technician] worked remotely to reset our security. Your staff’s customer service is outstanding. It is so comforting to know that when computer issues arise that LYNX is going to take care of us. So glad that Rob referred you guys to me.”
Bulk Chemicals, Inc., Reading, PA
“This note is in recognition and appreciation of your truly fine Network Engineer. He has performed many exemplary tasks for Bulk Chemicals, and most recently, the installation of our awesome business terminal server. It is an understatement to say what a pleasure it is working with [him]. What a fine representative he is for LYNX Computers. I hope you are as proud of him as we are of his knowledge and efforts. In my 30 years as an engineer, I have worked with many competent individuals. But, [he] brings many intangibles few can match. We know first hand as a company what customer support and interaction are all about, it is what we do best also.
… Bulk Chemicals is a highly progressive and cutting edge organization and the services that LYNX has provided will indeed ensure we have the intuitive infrastructure required moving forward. And the entire LYNX team we congratulate as well. The entire experience, the greeting from [receptionist], the interaction with [service coordinator] and all the fine individuals you have assembled is indeed impressive. It is hard to single out any one person.”
ELA Group, Inc., Lititz, PA
“I want to take a moment to send some unsolicited feedback on our experience with your company.
A few years ago, I took over the IT here at ELA Group. I decided that our current consultant was not doing their job. We interviewed quite a few replacements before choosing LYNX. Our system was in quite a state of disarray. We also utilize some uncommon programs, which I figured would make the revamp even more difficult. LYNX did an incredible job. To this day, I am amazed at how smooth the transition went. Even the unforeseen issues were rectified promptly.
As of today, we have had a total of 6 servers installed by your company. All of them have been running flawlessly. This technology has been an integral part in our company’s success.
… Your staff is efficient, honest, skilled and personable. Whenever there is an issue, I know it will be taken care of. We have even felt comfortable enough to introduce LYNX to our municipal clients. I have worked with many other IT Consultants in the past. None of them have come close to LYNX.
We wish your company many years of much deserved success.”
Dr. Eric C. Bluestone, Shillington, PA
” You guys did an awesome job. Marissa and I spent Friday night and Saturday in the office finishing set-up and checking systems. I am happy to report all is well. [The] Softdent cameras work better than ever. …Thanks again for all your help.
Reading Phillies Baseball Club, Reading, PA
[A Sunday game] “I can’t thank you enough! You saved the day. I’ll never forget what you did for us.
The night actually went well, after all. The bad news is that I will be here for another couple of hours catching up on the work I needed to do, but it’s worth it. I’ll call [the software company] tomorrow and let them know about Windows 7.
Thanks again. Like I said, I’ll never forget how you ran down here and saved the day.”
Bieber Tourways, Kutztown, PA
“I truly appreciate all of your techs when they come out. As you know, I don’t only handle IT so when they come out and help me it is a great relief to me and I know they will always get the job done. They are all professional, friendly and courteous and I have never had a reason to complain about any of them. Even with the remote sessions. I do appreciate our relationship with LYNX and know you guys are always there for me.”
CrossKeys Insurance, Inc., Reading, PA
“I wanted to take a moment to thank you and your staff for the exceptional customer service that LYNX provides.
As you are aware, we have two remote offices that present unique IT challenges when installing new hardware at workstations. I was very appreciative of you adjusting your individual service schedule two weeks ago to resolve the communication issues on the remote scanner with our main server. Our Hamburg staff is thrilled with the new scanner and the efficiencies of being paperless from the remote location. Your prompt visit and focus on resolving the issue is a testament to your technical ability and persistence…”
The Mercator Corporation, Wyomissing, PA
“In addition to assisting my husband with the Mercator Corporation, I am the office manager… at our church…[and] inherited a computer… with software compatibility issues…
…[the technician] never gave up, he just keep plugging away until he had the problem fixed. I’m sure he had another appointment after me but he made it clear he was not going to leave until the system was fully operational. It is very unusual today to receive such high caliber service…
I am consistently amazed at the level of your company’s service to small clients. I know that my husband Tom can be somewhat demanding, but it never fails, a technician is always available to solve the smallest problem that he encounters. That’s why I called LYNX for my church computer problems… I knew your company would take the time, send out a technician and expertly diagnose the problem.
Anderson Insurance Brokers, Wyomissing, PA
“As one of Lynx’s customers since it’s inception, this letter of appreciation is long over due. It’s been difficult to find the words that adequately express the gratitude I feel for all that Lynx has done…
… Lynx has provided us with top quality equipment and unparalleled service through out the many years of our relationship…
… a few years ago we made the mistake of trying another vendor and learned first hand the old adage: ‘You get what you pay for’. Fortunately, you were there to clean up the mess and in doing so became our one and only source for all of our automation needs…”
Abilities in Motion, Reading, PA
“You are the best. I am surprised how great this has gone. I don’t want to jinx myself but we have been truly blessed with great vendors who have gone the extra mile. You, of course, are no exception- but you aren’t really a vendor-you are a member of our team!”
“A good time was had by all. I knew that Lynx would get us hooked up though. When [the technician] got us up and running again I was telling people that they could get back in and the general response was “Really? Already? Wow that was fast.” It really is a comfort knowing that we have such an awesome group of people taking care of us. Thanks again!”
Wyomissing Police Department, Wyomissing, PA
“… thank you for the “above and beyond” service we received when our server failed on New Years Eve. It was another example of fine quality service from LYNX, which has been constant throughout our customer/client relationship. [Your] prompt response to the Wyomissing Police Department to get our server back on line is indeed commendable and appreciated. Thank you and we look forward to working with LYNX in 2008 and beyond.”
Farmers Mutual Insurance Company, Elizabethtown, PA
“We had a vision but would it work? LYNX came in with their experts and converted our vision to reality. They recommended and secured the correct hardware, got us totally rewired, everyone switched over and working — were able to save all our contacts/favorites (even if we forgot). Total ‘down time’, one day!
We were scared to change all of our computer systems in one day and personally did not expect it to be easy. The staff of LYNX was great to work with and we experienced little to no problems. We expected the worst and received the best! Their service is speedy, friendly and were always looking out for our best interest. As they say ‘word of mouth is the best advertising’, LYNX could put me on their payroll as they do a first class job!”
Kathleen A. Palubinsky, Esq., Shenandoah, PA
“When our law firm was established in 2001, we knew there was only one organization that we wanted to handle our computer technology. Our familiarity with LYNX and the staff goes back to the day they opened their doors and we have never been disappointed. They are always knowledgeable, friendly, and professional and we would be glad to recommend them to anyone. A special “thank you” to [your technician] who helped us recover a massive file from our backup tapes that would have taken us hours to rebuild. You’re the greatest!!!”
William G. Koch & Associates, Wyomissing, PA
“I would like you to know how happy I am with [my sales person] and the entire LYNX staff. Everyone I have had contact with is great. [Your receptionist] is always friendly and upbeat; the technicians do a great job, are very nice to work with, and they follow up if need be…
But, I really started this letter to let you know how pleased I am with [our sales rep]. He is accessible, which is wonderful. It is so nice to know that if/when I have a problem he will take my problem seriously and get a resolution. He knows the products, is always upbeat, is never put off by my lack of knowledge, understanding, or ‘dumb questions’ and always handles my ‘panic attacks’ very well, and is thorough and patient through all of our many questions and requests. Congratulations on putting together an awesome staff!
I was very hesitant to make the move to LYNX last year, but it has been an excellent decision. Thanks to all of you.”
An employee of a customer, Reading, Pa
“…Thank You! Thank You! Thank You! The disk you gave me worked. I really appreciate your help. I don’t know what I would have done because I just couldn’t afford a new computer right now. People like me really appreciate what you do because even though my problem had nothing to do with [work] you were willing to go the extra mile to help ME out! Again, thank you!”
Krasno, Krasno & Onwudinjo Law Offices, Pottsville, PA
“I would like to thank you for the excellent service you have provided my law firm. As you know, our firm relies heavily on the computer & network system you installed. Our office would come to a complete stop if our network went down. LYNX is there anytime there is a problem. We never have to wait for maintenance. Additionally, we have six offices located throughout the Commonwealth of Pennsylvania. The LYNX team travels statewide to assist us with setting up or satellite offices. As the managing partner, it is important to me that everything runs smoothly. I can honestly say the LYNX team makes my job easier because you have taken the worry out of dealing with computer and maintenance issues.”
Family Guidance Center, Wyomissing, PA
“I feel compelled to take a few moments to let you know of the positive experience we… have had to date in changing over our information technology needs to LYNX. I would personally like to commend all of the staff we have encountered for making the experience as manageable as possible given the hurdles we have had to overcome with our information technology systems in the past…”
CrossKeys Insurance, Reading, PA
“… The last few days I have been reflecting on those business partners that have meant so much to our everyday operation and growth over the past ten years. LYNX Computer Technologies, Inc. has been a key element in our success.
In today’s business world, the success of an organization is so closely tied to the business partners it chooses to work with, especially with regard to technology… Your planning & direction for our networking systems have given us a competitive advantage over our peers… We would not have enjoyed the same success if it weren’t for LYNX…”
Child Development, Inc., Schuylkill Haven, PA
“Just wanted to let you know how much we appreciated the great service and support we received from the entire LYNX staff during the installs of our servers. Both the onsite team and your own in-house staff has always given us first class service … nothing is ever too much trouble for your technicians, nothing is ever out of their realm of expertise, and your office staff is hand-picked to be the best.
Years ago, we were faced with the choice of picking a technology company that could move our organization forward…LYNX was that company, and what a successful choice we made! LYNX not only took us along on a ride into the future, but made it possible for us to join in.
Over the years of working with your company, we have had not only the opportunity to work with a company that prides itself on being futuristic..a step ahead..we’ve had something even greater happen…trusted friends were made along the way! It’s truly been a pleasure. As always, thanks again for the help.”
Schuylkill Valley School District, Leesport, PA
“With this letter I am pleased to communicate the satisfaction that the Schuylkill Valley School District has experienced in working with LYNX Computer Technologies, Inc. the past several years. During this time, you have provided services to the school district in support of…” Click here to read the letter
Great Valley Consultants, Wyomissing, PA
“Great Valley Consultants is pleased to be using LYNX Computer Technologies for our computer system and networking service and maintenance needs as well as hardware and software needs for our company… LYNX has been responsive to our ‘IT’ needs and has been helpful in further defining and prioritizing those needs. It has been working extremely well having [a technician] scheduled for a few hours per week to stop by & keep our systems up to date and running efficiently. Thank you for all of your assistance in the past and we look forward to continuing to work with LYNX in the future.”
The Outten Dealerships, Hamburg, PA
“… Please accept [this] as a genuine thank you for all of the hard work that you have done. You help keep our dealerships running! [One] never expects the worst. Every day you just believe that your computer will turn on when you push the button and that all of your precious work will still be saved, still be accessible. Disasters happen. Just like floods, just like hurricanes, just like fires, a disaster in your hard drive can ruin a lot more than you could ever imagine. It’s wonderful to know that we have the great people at LYNX to always be there for us. They have worked with us to prevent disasters and have saved us from the few things that sneak through. From everyday tech questions to major system changes, we rely on LYNX to be our security blanket… and our friends.”
Bieber Tourways, Kutztown, PA
“I just wanted to give you an update on Saturday/Monday… everything went very smooth on Saturday. The guys worked very well together and I think doing it on a Saturday was to our benefit. It made for a much more relaxed atmosphere. It went great and the follow up [Monday] was very minimal. For the most part I think it was minor stuff, with the major part of the day being spent working on the blackberry setups. But the employees were able to work and we didn’t have any outages or problems with the servers on Monday. So, thanks to LYNX and the technicians for doing a wonderful job for us.
The Borough of Shillington, Shillington, PA
“I would like to thank the staff at LYNX for the excellent service and fast response times to all our needs. Their customer service, professionalism and knowledge are a ‘breath of fresh air’ as they excel in all three phases. It is a pleasure to deal with all the staff. Thanks again to everyone at LYNX!!”
Reamstown Mutual Insurance Company, Reamstown, PA
“We are very happy we found and began using LYNX Computer Technologies, Inc. Customer service, tech support and sales are all knowledgeable, responsive, and above all, friendly. Your staff was very patient and courteous during our recent web server upgrade. I would not hesitate to recommend you to anyone in need of computer sales or service. Keep up the good work! ”
The Cardinal Group, Inc., Pottstown, PA
“I would like to take this opportunity to thank you for the excellent customer service & variety of services you have provided to The Cardinal Group over the last few years. As we have grown, you’ve helped us to control our equipment costs by installing a terminal services environment, allowing for the addition of locations without a large set-up cost. We’ve also benefited from the extensive software knowledge…”
Fanelli, Evans and Patel PC, Pottsville, PA
“Thank you for coming to my rescue. I bought an expensive digital dictation unit from a firm we had done business with for many years. Neither this firm nor the manufacturer provided any technical support from a real person. After hours of trying to get help online, I turned to our old friends at LYNX. Mike responded immediately, and resolved a highly technical problem, remotely. He then followed up to make sure that I (technology challenged) understood the fix. Thanks to your staff who were all both responsive and knowledgeable.”
Pottsville Area School District, Pottsville, PA
“We have been a client of LYNX since 1994 and have always been extremely satisfied with ALL of the services provided. There has never been any issue you could not solve or any task you could not complete. The LYNX Team is second to none, especially your guy that does our server work. I would like to thank everyone at LYNX for their extraordinary service over the years Looking forward to many more!”
Van Bennett Food Company, Inc., Reading, PA
“To All future clients of LYNX Computer Technologies:
I have found over the years that the LYNX sales and support staff have handled all of our network issues with efficiency and with as much speed as possible. Their entire staff goes out of their…”
Brook Ledge, Inc., Oley, PA
“We want to recognize LYNX for the superb support you provide us in operating our computer systems & network. LYNX demonstrates in depth knowledge & understanding of how to address & resolve any number of computer support issues…”
BrentMore Construction, Lancaster, PA
” I was very impressed by the LYNX techs who came to our office to setup the new server. They came up against stressful hurdles and were able to handle themselves in a professional manner and get the job done. We had the entire company upstairs in a meeting, and I knew I could ‘them’ to work diligently even in our absence. I would recommend LYNX to other businesses looking for IT support because not only do they know what they are doing, LYNX is a trustworthy company whose employees are a pleasure to work with.”
Padgett Business Services, Sinking Spring, PA
“I just wanted to drop you a note to say thanks. For over 10 years LYNX has provided great service to my company. You personally have found many solutions to our software and hardware needs. I also appreciate the fact that LYNX understands how critical it is to keep my system running in tax season and will do what it takes to do so….”
A-1 Realty Services, Inc, d/b/a Berks Realty Services, Kutztown, PA
“… The staff has always been ready to answer our questions and to create a network that meets our needs. We recently had a challenge for you – we moved our office to a new location! We were upgrading the server, changing cable providers and needed minimal downtime for the change. What a smooth transition this turned out to be. We were up and running in just a few hours. Any questions/requests that we had for the technicians were all answered ‘No problem, I can handle that for you’ and they did! We are very happy with the services provided by LYNX and would highly recommend you…”
Strategic Analysis, Inc., West Lawn, PA
“It has been a pleasurable experience working with your company these past 8 years. Your personnel from sales to technicians are tremendous. The timely and knowledgeable service has greatly enhanced our company’s mission.”
Roman Mosaic & Tile Company, West Chester, PA
“We’ve talked frequently in the past 3+ years and I don’t think we’ve had a conversation that I didn’t tell you how pleased I am with the service we receive from LYNX. Our company has had much experience with IT consultants in the past 20 years, so my words come following ample comparison.”…
Avenues, Pottsville, PA
“Avenues is very appreciative of the service we have received from LYNX Computer Technologies, Inc. Since utilizing LYNX, we have been able to move forward with our information technology goals. As a non-profit social service organization the cost effectiveness is a plus. We truly appreciate the support we get with…”
Exeter Supply Company, Inc., Reading, PA
“We’ve been dealing with LYNX since 1995 and through out all stages of growth and upgrades you have been there to help us. Everyone is great and treats us well; from the person who answers the phone to those who come and install or provide service or even the person we call with a question. Thank you.”
Lipkin, Marshall, Bohorad & Thornburg, PC, Pottsville, PA
“The LYNX technicians have come to our rescue several times over the last 13 years. Last year in late December, of all times, our file server which runs our accounting software crashed. I was going crazy working on year-end issues as it was & then the server crashed. I called… and LYNX made all of the necessary phone calls & had it fixed within 48 hours. The technicians give great, honest advice. [You] don’t have [us] spend money needlessly. We have great respect for LYNX & would gladly recommend [you]… [You] have never let us down!”
Barry Bashore, Inc., Bethel, PA
“LYNX IS Computer Technology – whether you need to install a server or a new work station LYNX does it right the first time. No need to call a few hours later with a problem that wasn’t done correctly – it’s done right the first time – before the tech leaves. Keep up the GREAT work!!!”
Merritt’s Antiques, Inc., Douglassville, PA
“I just wanted to thank you for going out of your way to help me out (once again!) on Thursday night. You always go above & beyond the call of duty and your dedication is more than sincerely appreciated!… You know that I can’t say enough about you and your company. There’s not one person there that I haven’t enjoyed working with and I have really appreciated your efforts every time we have a need or a problem. Thanks again so much!”
Grafika Commercial Printing, Inc., Sinking Spring, PA
“I would like to thank you and LYNX for helping Grafika wade through the complexities of Microsoft’s software licensing programs. LYNX’s knowledge of the various licensing programs allowed you to help us select the applicable licenses and Software Assurance programs that serve our needs in a cost effective fashion.”…
Exeter Police, Exeter, PA
“I just want to pass along to you that ‘your technicians’ were fabulous to work with yesterday. They are so professional and knowledgeable that I could not believe how fast the installs went. You should feel very proud to have two fine representatives such as them. Thanks again for all your help.”
Progressive Machine Works, Hamburg, PA
“…Thanks for your help. I did use your suggestion and did find static from connecting directly to the box in the closet so I knew it had to be the phone line. Thanks for always going out of your way to help me. You are the best.”
“Thanks for the quick attention on the EDI. You are a lifesaver.”
IMC Construction, Malvern, PA
“I wanted to take a minute to thank you for a great job on the switchover. It has been a great experience working with you. Production did not suffer at all and that was my main goal. I had faith you guys would dial IMC in, but I didn’t expect it to be as smooth as it went. I’ve been through a number of switch outs at my prior two companies and they were not even close to going this smooth. Great coordination and testing up front along with a well-developed game plan made this experience a great one. The users don’t have the full concept of what they experienced Monday morning, but I certainly do! Thanks again!”
Yuengling Brewing Company, Pottsville, PA
“And LYNX excels at customer service too!!!! Thanks, I appreciate it more than you know!”
Lountzis Asset Management, LLC, Wyomissing, PA
“…it is truly a pleasure dealing with you and your team at LYNX. It is comforting to know there are high quality people such as yourselves, who genuinely care about providing a high level of service to their clients. As tough as it is to build a business, it is a pleasure working with LYNX and having your insights and expertise always available. I look forward to working with LYNX for many years to come.”
Martin Insurance Agency, Millersville, PA
“We began using LYNX in May 2006 and are extremely satisfied with the technical support and customer service we receive. The technicians are knowledgeable and explain information to our team members in a manner that is understandable. We also cannot emphasize how important it is that a “real person” answers the phone when we call and immediately directs our call to the right person.”
Forry Ullman, Bethlehem, King of Prussia, & Reading, PA
“I just wanted to let someone know over there how pleased and happy I was with the install of the Timematters upgrade. They did a great job with a program that they don’t know all that much about and a program that is so critical to our firm. Everything was really orchestrated so nicely and efficiently from the Reading Office. I really needed everything to go smoothly yesterday and it went beautifully.”
Eaton Farms, Leesport, PA
“I wanted to send a note to say thank you for another no hassle year of doing business with your company. Outstanding support from outstanding people. It is refreshing to conduct business with your company when most companies today do not deliver on promises made. You and your staff are still living up to every standard you said you would from day 1! If we had a vendor of the year award, you’d have it.”
Tsoules, Sweeney, & Kepner, LLC, Exton, PA
“The new equipment, software, and LYNX set up and support are paying dividends in that we need to call less for support and have fewer problems. Your recommendation of ATX has worked out very well. Your estimate that we will reduce phone costs such that we can afford the T-1 has been right on target. We view LYNX as a competitive advantage.”
“It amazes me that an office move, which can be a complicated ordeal, went as smoothly as ours last week… Our heartfelt thanks to the staff from LYNX who did a tremendous job in getting our computer system up and running so we could literally function the next day. We have always been pleased with the service we receive from LYNX.”
All Staffing, Lansford, PA
“Thanks for checking up! Things are going pretty good now. The speed of the system has increased by 95% since we migrated to the SQL version. Our reports and payrolls process so fast now. (Your tech) has been a lot of help and also great for moral support. We really are pleased with your company and the staff at LYNX. Thanks for everything!”
Borough of Shillington, Shillington, PA
“Everything seems to be perfect at this time. The Notebook is awesome. I think it’s just a matter of time until Scott caves in. On my side, it is a true pleasure to deal with Professionals who care about the quality of their work and deliver what they promise. Thank you for your efforts on our behalf.”
Pottstown Area Health & Wellness Foundation, Pottstown, PA
“Just wanted to let you know you have top-notch employees. They did an awesome job with the server install yesterday and getting all the little bugs out. Very accommodating and extremely professional! A tech is here this morning doing a follow-up, which I really appreciate. Job well done and as always it is a pleasure doing business with you. Thanks for everything.”
Discovery Federal Credit Union, Reading, PA
“I just wanted to thank you again for the great service LYNX provides to Discovery. You always come through with quick and reliable service at a great price.”
Goodman Vending & Food Service, Reading, PA
“Everything went well. Your guys are every bit as good, efficient and personable as you said they would be. Lots of smiling faces here this morning. Yes, you can quote me. Send to anyone you care to.”
Borough of Wyomissing, Wyomissing, PA
“Your crew did a fantastic job in installing our new system. Thanks!”
Northeast PA Center for Independent Living, Scranton, PA
“Thanks again to you and the entire team at LYNX for all of your assistance and professional expertise… and for very efficiently and pleasantly processing my calls and e-mails to everyone.”
An individual User…
“I have had to call LYNX several times in the past few years for help with computer issues…..Every time, your technician has been spot on in getting to the source of the problem(s) and getting things fixed up and running smoothly again….Everyone is professional, quick to respond, and attentive to all my computer issues……I would recommend LYNX to anyone!! Special thanks to [technician] for helping me stay connected!”
Forino Builders, Sinking Spring, PA
“Yes, all went well with the server replacement. (The techs & our IT Director) worked well together, and “little Mike,” as usual, made sure all went smoothly. It is always a pleasure working with people who know their job and really care about the customer. Please pass along our praise to all involved.”
Brook Ledge, Inc., Oley, PA
“A little late – but thanks for the assistance in getting us back up and going last week. (Your tech) did a superb job – we joked that he should be cloned. I was glad to see your organization was there to step in and do the job!”
US Axle, Inc., Pottstown, PA
“I wanted to say what a great job you did with this upgrade. It’s the first time in our ‘upgrade history’ we didn’t encounter major problems and extended down time. Not only are you technically superb you have a very nice personal manner, which is a pleasure, and a way of explaining what is happening that is clear to a non-techie. A unique combination of skills, in my experience, with computer folks.”
Yeager Supply, Inc., Reading, PA
“I would like to thank you for your quick attention to my situation. I greatly appreciate it. Also, I would like you to know that the technicians are always very helpful and pleasant when they are here. I realize that people (including myself) draw attention to times when there are problems and do not take the time to thank others for commendable actions. Therefore, again I would like to thank you.”
Berks Realty Services, Temple, PA
“I feel the need to compliment you and your staff for the services that our office has been receiving from LYNX. When I receive services from a company, which I feel go above and beyond the call of duty, I make it well known… I cannot stress enough the thankfulness and gratitude that I have for a technician who is actually capable of providing the service his title gives him credit for.”
Masano Bradley, Wyomissing, PA
“… Obviously, our frustration levels were at a peak, and it was reassuring to know that you recognized the urgency and the magnitude of the situation… Thanks to you and your team for your continued support…”
Letters to our technicians:
“I am truly grateful that you are there to help when the need arises. Not only are you extremely knowledgeable and helpful but it is also a great deal of fun when you are on site working on our network.”
“I have tremendous respect for your technical skills but even more so your people skills, which complement your technical know-how so well. It is hard to find people with both qualities and you have them in spades.”